📜 Legal

Terms of Service

Effective July 12, 2026 · Page last revised November 12, 2026
Petfi is published by Spindola Software. Community Guidelines are part of these terms and appear below.

Please read these terms — creating a Petfi account means you agree to them, and to the Privacy Policy.

1. What Petfi is

Petfi is a social app for pets and their people: pet profiles, friends, groups, a marketplace, breeding listings, and care tools. Petfi is currently in an early-access period; features may change.

2. Who can use Petfi

3. Your content

You own what you post. By posting, you give Petfi permission to show your content inside the app to other users. Don't post anything you don't have the right to share.

4. Marketplace & breeding

4a. Seller & Service Provider Terms

These terms apply to every product, pet, food item and service listed on Petfi, and every seller and provider agrees to them before listing.

  1. You are the seller; Petfi is a venue. Each sale or service is an agreement between you and your buyer or client. Petfi (Spindola Software) does not make, inspect, buy, store, sell, ship or deliver any item listed by members, and does not perform, supervise or guarantee any service.
  2. Responsibility and liability are yours. You are solely responsible for the products you sell and the services you provide, and for any injury, illness, death, loss or damage to any person, animal or property that results from them. Any refunds, reimbursements, repairs or compensation are owed by you, not by Petfi.
  3. Indemnity. You agree to indemnify and hold harmless Spindola Software and Petfi from any claims, losses, costs or damages, including reasonable legal fees, arising from your listings, products, services or conduct.
  4. Lawful, safe and honest. You will follow every law that applies to what you sell or do, including animal-welfare, food-safety, licensing, tax and consumer-protection laws, and you will not list anything unsafe, recalled, counterfeit, illegal or banned by our Community Guidelines.
  5. Reachable. Your listings show the contact details you provide, and buyers and clients can also message you on Petfi, so any issue can be resolved directly with you.
  6. Accountability. Your identity was confirmed through our verification provider (Stripe), and Petfi keeps a record of that verification. If you harm or attempt to harm any animal or person, or commit or attempt fraud or a scam, Petfi may remove your listings and close your account, and will cooperate fully with law enforcement, including by providing your verification record and account information as the law allows.

5. Animal welfare

Content showing or encouraging animal abuse or neglect is banned and gets an immediate, permanent ban. Knowingly selling sick animals without disclosure is banned.

6. Fees, affiliate links & donations

ID verification is a paid feature: a one-time $3.00 for the trust badge, paid through Google Play inside the Android app or through Stripe on petfi.pet, with the price shown before you pay (a free verification code from Petfi covers the fee). Both Pet and Owner accounts can verify. The badge is granted only when Stripe Identity confirms your government ID and selfie; Petfi never sees the documents, only the outcome. A failed check can be retried on the same payment at no extra charge. If no check can be completed at all (for example your document type or country is not supported), email support@petfi.pet and we refund the fee. The badge belongs to the account that paid, is not transferable, and is removed if the payment is refunded or disputed, if the account is suspended, or if the verification turns out to be fraudulent. Because Petfi is adults only, an ID that shows you are under 18 closes the account instead of verifying it, and the fee is refunded.

Spotlight ads are paid by reach and length, with the price shown before you pay: $5 a day for members within 50 miles of your ZIP code, $20 a day for your whole state, $30 a day for everyone on Petfi; a week is 7 days at 10% off, a month is 30 days at 30% off. Payment goes through Google Play inside the Android app or Stripe on petfi.pet, and the ad runs from the moment the payment is confirmed. An ad that breaks these terms (section 7, or the animal-welfare rules) can be ended early without a refund. If Petfi fails to show a paid ad for its term through a fault of ours, email support@petfi.pet and we refund or re-run it. Ads are placed by the advertiser's ZIP code and shown to members by theirs; a member who has not set a ZIP sees only app-wide ads.

Gifts to the Petfi Pledge fund are voluntary payments to Spindola Software: one-time gifts in the amounts offered in the app ($1 to $1,000), or a monthly gift on petfi.pet ($1 to $1,000 a month), which is charged every month until you cancel it. You can cancel a monthly gift at any time on the Pledge page in the app, in one tap, and you are not charged again. Deleting your account cancels it too. Gifts are not tax-deductible: Petfi is a business, not a registered charity. Gifts are not refundable, except a duplicate or a clear mistake reported to support@petfi.pet within 14 days. Petfi records every gift against the account that made it. The payment company keeps its fee first: Google Play keeps 15% of gifts made in the Android app, and Stripe keeps about 2.9% + 30¢ of gifts made on petfi.pet. 100% of what Petfi receives from each gift goes to the Pledge fund, and the fund is spent as described in the Petfi Pledge below. Help from the fund is only for ID-verified members, is at Petfi's discretion, decided case by case by Petfi's treasurer, and is never guaranteed: it depends on the funds available, how serious the situation is and how many requests are waiting. Members who have given the most are considered first. When Petfi helps, it pays the vet, crematory or store directly, never the member.

Affiliate disclosure: some products in the Pet Store link to outside retailers (such as Amazon and Chewy). If you buy through those links, Petfi may earn a commission at no extra cost to you. Petfi shows no prices or ratings for those products; the retailer's live price, shipping, returns and support govern those purchases. As an Amazon Associate, Petfi earns from qualifying purchases.

7. What you can't do

8. Moderation, suspension & ending an account

Every post, listing and profile has a Report option, and reports are anonymous to the person reported. You can also block anyone — they can no longer message you or see you nearby. We review reports and may remove content, suspend an account, or remove it permanently, with or without notice, to keep the community safe.

First offenses usually get content removed and a warning. Serious or repeated violations — especially anything involving animal welfare or scams — mean a permanent ban.

You can delete your account yourself at any time in Me → Account & security → Delete my account, or by writing to us. See Delete your Petfi account.

9. Disclaimers

Petfi is provided "as is". We do our best, but we can't promise the app will always be available or error-free. To the fullest extent allowed by law, Petfi isn't liable for disputes between users, lost profits, or indirect damages. Nothing in the app is veterinary advice — always consult a vet for health decisions. Medication, refill, vaccine and lost-pet tools work from what you enter: Petfi doesn't sell, fill or approve prescriptions, and a reminder or alert can arrive late or not at all, so don't rely on Petfi alone for a dose that matters. Insurance and online-vet links go to those companies; Petfi doesn't sell insurance or recommend a plan, and some of those links may earn Petfi a referral fee.

10. Changes

If these terms change in a meaningful way, we'll post the update in the app and on this page. Continuing to use Petfi after an update means you accept the new terms.

💖 The Petfi Pledge

Half of all Petfi profit — and every gift dollar Petfi receives, after the payment fee — goes back to animals

Half of all Petfi profit (store commissions, ads and the trust badge) and every gift dollar Petfi receives (what is left after Google Play's or Stripe's fee) go into the Pledge fund. Half of the fund helps ID-verified Petfi members: emergency veterinary bills when a family can't cover a sudden crisis, cremation costs after a sudden loss, pet food when money is tight, and adoption fees so shelter pets find their family faster. Members ask for help with a vet bill, a cremation or pet food by uploading the bill in the app; requests open once the fund reaches its opening goal, and help is never guaranteed. Petfi's treasurer decides each case, and members who have given the most are first in line. The other half goes to shelters and animal organizations — shelters, rescues, veterinary offices — to spend as they see fit. Every dollar given away is published on the Pledge page in the app (Me → The Petfi Pledge) with the date and the recipient; a member's own bill is listed by what it paid for, never by name. A live total of everything raised — every gift plus half of each month's profit, which Petfi enters once the month's expenses are known — is shown in the app and on petfi.pet. The Pledge page also lists real shelters near you to give to directly.

🐾 Part of these terms

Community Guidelines

Petfi should feel like the friendliest dog park on the internet. Here's how we keep it that way.

💛 Be kind

Talk to people (and pets) like you're face to face at the park. No harassment, hate, or pile-ons — disagree nicely or scroll on.

🐶 Pets first

We love funny pet content. We never allow content showing animals hurt, scared, or neglected — report it the moment you see it.

🏡 Local vs 🌎 Everyone

Home has two feeds. Everyone is nationwide and family-friendly — posts and comments with slurs or profanity are blocked there automatically. Local shows posts from within about 50 miles of your ZIP and is unfiltered: talk like you would at the dog park. These guidelines still apply in both — no harassment, threats, hate, or anything illegal — and anyone can report a post. When you post you choose the feed; Local posts never appear in Everyone, and others see only your town, never your address.

🛒 Sell honestly

Real photos, real prices, real health info. If you're selling or breeding, disclose everything a caring buyer would want to know. Never sell homemade food or treats — consumables must be sealed, licensed products so no pet gets hurt.

🔒 Respect privacy

Don't share someone else's personal info, screenshots of private messages, or photos of people without permission.

🚩 See something? Report it

Every post and profile has a Report option. Reports are anonymous. You can also block anyone — they won't be able to message you or see you nearby.

What happens to rule-breakers

First offenses usually get content removed and a warning. Serious or repeated violations — especially anything involving animal welfare or scams — mean a permanent ban.

Last updated: November 12, 2026 · Questions? support@petfi.pet

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