Delete your Petfi account

What gets deleted

• Your profile — display name, pet details, species and breed, avatar, status
• Your posts, and the photos and videos attached to them
• Your comments and likes (barks)
• Your messages to other members
• Your marketplace listings and breeding / Mate Match listings, and their photos
• Your group memberships and group posts, and your friendships
• Your private account data — ZIP code, age, reminders, calendar entries, favorites, settings
• Your login — your session ends and the account can no longer be signed in to
• Your ID verification record, if you bought the trust badge — and we send Stripe a redaction request for the ID images, selfie and extracted details it holds from your check (Stripe completes that within about 4 days)
• Your Spotlight ads, running or not, and their photos
• Your help requests to the Pledge fund and the bills you uploaded with them
• Your monthly gift, if you have one: it is cancelled before anything is deleted

One thing is kept, without your name: the record of a gift to the Pledge fund or of a paid ad (the amount, the date and the processor's reference) stays for accounting, detached from your account so it no longer identifies you. Stripe and Google keep their own records of payments they processed.

Your login is removed with everything else, so the same email address is free to sign up again later. If anything is left behind, say so in an email to support@petfi.pet and we will remove it by hand.

Option 1

Delete it yourself in the app

1. Open Petfi and sign in to the account you want to remove.
2. Tap 👤 Me in the bottom bar.
3. Tap ⚙️ Account & security.
4. Tap Delete my account.
5. Type DELETE to confirm, then tap Permanently delete everything.

Your data is erased right away and you are signed out.

If you have a monthly gift to the Pledge fund, it is cancelled first, so you are not charged again. If the cancellation fails, nothing is deleted and the app shows Not deleted yet: try again in a minute, or email support@petfi.pet and we will cancel the gift and delete the account for you.

Open Petfi

Option 2

Ask us to delete it

Email support@petfi.pet from the email address on the account (that is how we confirm it is yours) with the subject "Delete my Petfi account".

We delete the account and everything listed above, and reply to confirm, within 7 days of receiving the request.

What we keep, and for how long

Nothing is kept for marketing or profiling. After deletion, copies of your data may remain briefly in our hosting provider's routine encrypted backups, which expire on their own schedule and are never used to restore an individual account. Records we are legally required to retain — for example, evidence relating to a report of abuse or illegal activity — may be kept for as long as the law requires.

More detail is in the Privacy Policy.

Questions? support@petfi.pet